*(The Corolla office of Village Realty is comprised of a group of people who are very close and who work well together. The Rental Manager is Bill Koebernick and his team sent the following comments to me this morning. This is part of the "Pay It Forward" philosophy that was mentioned in a recent company newsletter. When you admire someone for who they are or what they do, or even for a specific act of kindness or courage that they have performed, never hesitate to let them know this. Your kind words or kind gesture could make a big difference in someone's life at any given time. Bill has no idea, I am sure, that the people he supervises/work with feel this way about him and knowing Bill --he used to be MY rental manager when we both worked somewhere else---I am sure he will be a little embarrassed but also quite touched by the sentiments expressed here. )
From Krista Templeton; The Owner Liasion and also the official Corolla cheerleader and one of my dear friends:
It is our pleasure to work with Bill Koebernick! Bill is a great friend, person and manager to us all! Bill is often one of the first people in the office daily. He is often one of the last in the office daily as well. And, I say 'daily' because he is here often on his days off attending to business that could not be addressed during the regular work week. Now, I know this can often be expected of upper management especially in the summer. But, Bill recently came in on his day off to have a cook out for us…now come on…how cool is that? And, I was actually put in charge of it but simply could not manage to find the time. Bill did all the shopping and Andrew Darling had the helm at the grill! TEAMWORK at its finest!
I just don't know where to begin and end because Bill does it all! Where is he when a package needs to be picked up or delivered? There he is…backing his truck up to help. He is off right now picking up our Corolla Light packets for the upcoming weekend. He recently helped guests relocate from a Currituck Club house due to unforeseen damages into a new home that was vacant that particular week. And, he has physically moved guests on many occasions. He is a very caring person and manager. He offers excellent customer service daily. He tries very hard to find a win/win solution so that owners stay and guests return. He can often be found disposing of trash for guests, owners and the office. He also helps haul off our recyclables. He is a great communicator. He keeps our office 'in the loop' with area events and information from our local Currituck Chamber and/or Board of Tourism. He keeps us posted on marketing committee decisions and web team highlights. He delegates well but jumps right in with the front line to do whatever it takes to run a smooth office. He is much appreciated for this as he is one of the team more so than the team leader but he wears well both 'hats.' He too is greatly appreciative of his staff and values deeply their input and opinions on the daily operations of the office. He is well respected and is respectful of others. He always has a quick answer when anyone is in a pinch; he trusts well his instincts and is often right in doing so. It is best to make a wrong decision that one can make amends of later than to make no decision at all. He takes full responsibility when something goes wrong in our office and is accepting to be made accountable if the 'goof' is ours. He is flexible with our schedules as long as our work is done and the front line is covered. I can always count on him for anything! He does not ask for or require a pat on the back to do all the things he does but he is well deserving of one!
Who can say it best but the staff that works alongside him........
From Sami…....I've only recently started working for Rentals...but I think Bill is an Awesome Boss. He stands up for his staff as well as the whole Corolla Staff, be it rentals, sales, maint. or housekeeping. He has a wonderful, fun way about him…
From Karen.....…I have lots of good stuff to say about Bill. I think he is a highly effective manager, who truly understands the meaning of customer service. Rarely does a guest not feel satisfied once Bill has intervened on their behalf. I feel as though Bill has a wonderful way with his staff - he gives guidance and then encourages his staff to handle situations to the best of their ability. This makes a staff member feel like a valued contributor to the mission of Village Realty. I admire Bill's athleticism; he runs, he dives, he plays volleyball, and all with the same commitment that he has to his professional life. And he probably qualifies as the Outer Banks Most Eligible Bachelor!! (*Personal note here from writer--Bill is quite handsome!)
From Bernie…....Bill is hard working and is always willing to try to resolve problems he is always available for us. I have never worked for a better Rental Manager. His dedication and loyalty should be recognized.
From Dianna…Bill is one of the best bosses I've ever had.
From Holli....…Bill, I just wanted to 'Thank you' for the flowers (he gave all of us girls flowers the other day for no reason) and as well 'Thank you' for all you have done for me. But, I will tell you that that is what makes you who you are as a great manager. I am very happy to have you and Krista as my managers and I couldn't ask for better because you both are the best. You are a great person and I am honored to work in Corolla.
This post gave me an idea and I will be featuring different Village Realty employees once a week. We have so many dedicated, talented, loyal and innovative people who all work together........that is part of what makes this company what it is. So, my wonderful co-workers........start thinking about what you want to say about who!
And Bill........I hope this gets your weekend off to a great start!
""We are not put on this earth for ourselves, but are placed here for each other. If you are always there for others, then in time of need, someone will be there for you." -- Jeff Warner"
Till Next Time
Your OBX Blogger
JM